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Showing posts with label Users. Show all posts
Showing posts with label Users. Show all posts

Wednesday, July 16, 2014

How to Deal with Abusive Tweets and Users


Twitter Support support@twitter.com

1:29 PM (18 minutes ago)
to me
This is an AUTOMATED response from our support system.
 
Hello,
 
We have received your report and will review it shortly. Your patience is greatly appreciated.
 
What happens next?
 
The Twitter Trust & Safety team will review your report and take action if the user is found to be in violation of our abusive behavior policy. We may follow up with you if we need additional information.
 
What else can you do? 
 
  • Do not respond to the user. Responding to someone who is intentionally attempting to aggravate you or others may encourage them to continue their behavior.
  • Block the user.
  • Learn more about how to deal with abusive users.
  • Learn how to flag inappropriate media.
  • If you feel threatened or are in danger, please contact your local law enforcement. You can point local law enforcement to our Guidelines for Law Enforcement.
 
Contact Law Enforcement
 
If something has gone beyond the point of a personal conflict, whether it be online or offline, you should contact your local authorities so they can accurately assess the situation.
 
If you decide to contact law enforcement, you may want to include screenshots of the offending Tweets and this summary of the situation as part of your report. As per our Guidelines for Law Enforcement, if we are contacted by law enforcement directly, we can work with them and provide the necessary information for their investigation of your issue.
 
If you do not feel comfortable contacting law enforcement, you should reach out to a trusted individual, such as a friend or family member, for help. Working with people close to you may help you assess the threat and determine next steps. 
 
Please note: Twitter can only address issues related to content posted on Twitter. If someone has posted this content on other websites, please contact those websites for assistance in removing the information.
 
Thanks,
 
Twitter Trust & Safety